SUPPORT CENTER

Frequently Asked Questions

Q:Why doesn't ANTI SWIPER work on my computer?

A:ANTI SWIPER only works in online environments (on a web server). It cannot be tested locally using file:// protocol.

Solution:

• Upload your files to your web server
• Test at https://yoursite.com/your-page.html
• Create a /test/ folder for private testing

Q:What's included in each plan?

A:Here are the features included in each plan:

• Standard ($9.99/month): Up to 10 images, Random or Fixed Order, True infinite loop, Email support
• Pro ($19.99/month): Image/Video Pool (20 total), Random or Fixed 10 selection, Mixed media support, Email support
• Enterprise (Custom): Unlimited slides & JSON config, Text overlay & digital signage, Custom timing control, Email support

Q:What file formats are supported?

A:The supported file formats depend on your plan:

• Standard Plan: JPG, PNG, WebP (500KB max each)
• Pro Plan: JPG, PNG, WebP, MP4 (5MB max for videos)
• Enterprise Plan: All formats supported

Q:Can I use ANTI SWIPER on multiple websites?

A:Each subscription is tied to one domain. For multiple domains, you'll need separate subscriptions or contact us for enterprise pricing.

Q:I didn't receive my API key email

A:Check your spam/junk folder first. Our emails may be filtered by some email providers.

If still not found:

1. Check the success page after payment - your API key is displayed there
2. Contact us with your payment confirmation

Q:How do I update my API key?

A:Replace the key in your script tag:

<script src="https://cdn.anti-swiper.com/v1/anti-swiper.min.js?key=YOUR_NEW_API_KEY"></script>

Q:How do I change the carousel size?

A:Modify the CSS for your container:

.anti-swiper-container {
    max-width: 800px;  /* Change width */
    height: 400px;     /* Change height */
}

Q:Is ANTI SWIPER mobile-friendly?

A:Yes! ANTI SWIPER is fully responsive. Use CSS media queries for different screen sizes:

@media (max-width: 768px) {
    .anti-swiper-container {
        height: 250px;
    }
}

Q:Why is my carousel slow or laggy?

A:Common causes and solutions:

• Large images: Optimize images to recommended sizes (HD 1920x1080)
• Too many slides: Stay within plan limits
• Heavy videos: Keep videos under 5MB for Pro plan

Q:Do you offer refunds?

A:Yes, we offer a 30-day money-back guarantee. If you're not satisfied with ANTI SWIPER, contact us for a full refund.

Q:Is there a free trial?

A:You can test ANTI SWIPER functionality on our Demo page. For production use, choose from our affordable plans starting at $9.99/month.

Q:Images not loading or showing broken links

A:Common causes and solutions:

• File path errors: Check that image paths are correct
• File not uploaded: Ensure images are uploaded to server
• File permissions: Check server file permissions
• File size limits: Stay within plan limits (500KB Standard, 5MB Pro)

Q:API key error or "Invalid key" message

A:Troubleshooting steps:

1. Check subscription status: Ensure your subscription is active
2. Verify domain match: API key must match registered domain
3. Check key format: Ensure no extra spaces or characters
4. Test on HTTPS: Some features require secure connection

<script src="https://cdn.anti-swiper.com/v1/anti-swiper.min.js?key=YOUR_API_KEY"></script>

Q:Carousel is slow or laggy

A:Optimization tips:

• Optimize images: Use recommended sizes (HD 1920x1080)
• Compress files: Keep within size limits
• Limit slides: Stay within plan limits
• Use WebP format: Better compression than JPG/PNG

Q:How to customize carousel appearance?

A:You can customize the carousel using CSS:

.anti-swiper-container {
    max-width: 800px;
    height: 400px;
    border-radius: 10px;
}

@media (max-width: 768px) {
    .anti-swiper-container {
        height: 250px;
    }
}

Q:Can I customize the animations?

A:Basic customization is available through configuration options. For advanced customization, contact us for custom development services.

Q:How do I optimize images for better performance?

A:Large images slow down your carousel. Use our recommended optimization method:

Recommended Tool: Squoosh (Free Online)

1. Go to Squoosh: Visit squoosh.app (free Google tool)
2. Upload your image: Drag & drop your image file onto the website
3. Resize: Set dimensions to 1920x1080 (HD resolution)
4. Choose format: Select MozJPEG from the format dropdown
5. Adjust quality: Use 75-85% quality for best balance
6. Download: Click "Download" to save your optimized image

Why this works: MozJPEG provides better compression than regular JPEG while maintaining visual quality. 1920x1080 is the optimal size for web carousels.

Q:How do I fix videos that won't play in browsers?

A:Videos from Wondershare products (Filmora, DemoCreator, etc.) often don't work in web browsers. Use our free Video Optimizer tool:

Step-by-Step Instructions:

1. Get FFmpeg: Go to this website and download "release build" (it's a big ZIP file)
2. Extract the file: Right-click the downloaded ZIP → "Extract All" → Look inside for a file called ffmpeg.exe
3. Create a folder: Make a new folder on your Desktop called "VideoFixer" and copy ffmpeg.exe into it
4. Download our tool: Right-click this link → "Save link as" → Save it in the same "VideoFixer" folder
5. How to use: Find your problem video file, drag it with your mouse, and drop it on top of the .bat file
6. Wait: A black window will appear and do the work automatically
7. Find your fixed video: Look in the same folder as your original video - there will be a new file ending with _cut5s_web.mp4

What this tool does: Makes your video 5 seconds long, smaller file size, and compatible with all web browsers

Contact Support

Need additional help? Our support team is ready to assist you.

Email Support

Send us an email at support@anti-swiper.com

Response time: Within 48 hours for all plans

Troubleshooting Checklist

Before contacting support, please verify:

• Files are uploaded to your web server (not testing locally)
• API key is correct and subscription is active
• Image/video file paths are correct
• Videos are not exported from Wondershare products
• File sizes are within plan limits
• Browser console shows no JavaScript errors
• You're testing on https:// (not http://)

Still Need Help?

If you've checked the above and still need assistance, we're here to help!